FAQ
This page provides help with the most common questions about our shop.
Frequently asked questions
We accept major credit cards such as Visa, MasterCard, American Express, and Discover or direct payments through PayPal or ApplePay.
We ship to almost every country in the world and have customers in over 70 countries. (The only countries we don't currently ship to are: Albania, Algeria, Bosnia and Herzegovina, Colombia, India, Indonesia, Kosovo, Malaysia, Mexico, Morocco, Pakistan, Slovenia, Tunisia, Vietnam)
All orders are shipped via USPS. Please allow 2-4 business days for orders to be processed after your purchase is complete.
We typically ship orders in 2-4 business days after they are placed. When your order ships, you will receive an email with a USPS tracking link. Please allow 24 hours for the link to activate.
We primarily sell directly to our customers through our website, but we also sell through a few select boutiques which we screen on a case by case basis. We want to make sure that Ugmonk is a good fit for the companies we work with and that our products are represented well. If you would like more information, please contact us with information about your shop.